Wednesday, March 11, 2015

One of the Best Conversations I Ever Had with a Customer

I Live for This...

Having a business almost entirely online definitely has it benefits. However, one aspect that you miss is not being able to have the same level of interaction with your customers that you would in a traditional brick and mortar store. Social media is often a solution for that, but I still crave talking directly to people about what we do here at Noble Therapies and how we can help them on a daily basis. That is why I was more than thrilled to have this discussion via email with a customer about our After Shower Body Oils. Since it spanned over 5-6 separate emails, I put them together here so you can see it. I am sharing it with you because the questions she asked were questions that you probably have and what better way to answer them than with a real conversation!

 
MARIE:Thank you for the Facial Mist. It has very pleasant scent.
After learning about your company I am intrigued by the Body Oils.
Will it moisturize the skin or do I need to use moisturizer in addition to it?
And since it is oil and should be applied to skin after shower wouldn't be "greasy" (sorry I couldn't find different word) and stain clothing, bedding....

Hello!
 
I am so glad you like the mist. It is especially beneficial right now as the weather is so cold and dry. I suggest using it before you put on your moisturizer in the morning and at night. It is very hydrating and rose particularly is balancing for the skin and spirit. I do this myself, plus I keep it around for when I need a refresh in the afternoon. To use it, just hold it a few inches away from your face and spray.

About the After Shower Body Oils. I worked on these for almost a year getting them just right. They are probably my favorite out of all of my products because they made such a huge difference in my morning routine (and skin and wellbeing). The base oils I use are actually very light and absorb quickly. So they will not stain your clothes or sheets unless you use a lot.

The way they are meant to be used is when you step out of the shower, pat dry and leave your skin partially damp. Place a dime size amount in your hand at first and work your way up towards the center of your body starting from the tops of your feet. Keep adding dime sized amounts as needed, usually I use 2-3. I have a helpful article on how to give yourself a 5-minute after shower massage on my blog. The benefit of using them this way is that they mix with the water which makes it spread more evenly and it will create an emulsifying effect like a lotion (lotion is basically hydrogenated oil mixed with water, alcohol, synthetic fragrance, dyes and other chemicals) but our oils do not have any of the toxic chemicals. This will also allow you to get more uses out of your product because you will not need to use so much to get the desired effect.Once you start using these oils, I promise you will never go back to using a lotion again. There is such a difference in your skin and you get these incredible aromatherapy benefits with the blend of essential oils. It is like the difference between fast food and a healthy, gourmet meal for your body.
Please let me know if you have any other questions. I would recommend the Balancing After Shower Body Oil as it will compliment your Rose Revival mist. It is subtle and more floral with essential oils like rose, Neroli and sandalwood. So luscious!

All the best,
Amy

M:Thank you for your scientific and detailed advice! I would absolutely try your body oil. From the description on your website both sound tempting, but I'm leaning more towards the invigorating. However I will go with your recommendation and buy the Balancing first since I like the rose mist and looks like this oil might be similar to it.

Hi Marie,

You are very welcome for all the information. I feel that this is a fairly new concept of self-care to most and it takes a little more explaining. Which of course, I love to do :)

The Invigorating is a bit stronger and has more woodsy/pine notes with a jasmine finish. The Balancing is more floral, subtle and sweet. Usually people who like a stronger scent like the Invigorating and those who want more of softer scent like the Balancing. It just depends on what you like or need.

Hope you have a great weekend!


M: Hi Amy, Thank you again for your response.
Let me have for now the Balancing Body Oil. Can't wait to try it!! 
Timing is perfect too because I'm running out of the natural lotion that I'm using now.
One more question, how long does the 4oz bottle last for you? 
Oh and would you recommend to use it on kids skin? 

Hello,

The 4 oz. bottle usually lasts 1-2 months depending on how much you use. You will notice that once you start using these oils your skin stays hydrated longer and you might not need to use it every day. Maybe every other day or so. You can definitely use it on your kids! I give my little ones a mini-massage once a week :) 

I am so excited for you to experience the Balancing oil!!


M: Just a quick "update "on my experience with the Body Oil. I LOVE the balancing oil. It feels very good on the skin and is surprisingly light :) Will be in touch when I run out of it. 

Thank you :)


Love this!! I have never sold a product that I do not use myself. Every one of our products are a labor of love. That is why I can proudly stand behind all of them, knowing they will make a difference in your life. To take a closer look at our Amrit After Shower Body Oils click here. If you have any questions please email me anytime at meditation@nobletherapies.com. I love talking about Noble and wellness in general. I am here to help!

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